Delivery Services
The standard charge is 5 pounds for UK mainland address. Orders are packed and dispatched in our warehouse every regular working day.
Urgent deliveries - If your order needs to be sent the same day as the order is being placed to avoid disappointment please call our office to check we can satisfy your needs and note there is an 5 pound fee for upgrading to a PRIORITY ORDER.
United Kingdom - Mainland
Lightweight orders will be sent by first class mail.
Almost all other orders are delivered by a Next Day Courier service that will arrive the next regular working day between 9am and 5.30pm unless otherwise ordered. The alternative options are shown with the extra costs at the 2nd step of the order completion process. Please note that if the delivery is unsuccessfully after two attempts or alternative arrangements made within 5 working days you will be liable for any extra charges imposed by the courier for the failed delivery attempts or return of goods to our warehouse. If you would like to avoid such failures please add to the COMMENTS on stage 2 of order completion any special instructions that should help avoid any difficulties at the delivery address like try neighbours.
Channel Islands
Lightweight orders will be sent by first class mail or Royal Mail Special Delivery.
Orders over 2kg will be sent by Parcelforce and you should find a quote calculated by our web cart at the 2nd stage of finalising your order. We will contact you prior to dispatch if there has been any significant miscalculation.
Our cart system should automatically detect and deduct UK VAT from your costs.
Northern Ireland, Isle of Mane or Isle of Skye
Lightweight orders will be sent by first class mail or Royal Mail Special Delivery.
Orders over 2kg will be sent by our courier service that charges an extra £10 that will be added to your costs.
Outside the United Kingdom
When you place an order our cart system will automatically calculate a quote for delivery at the 2nd stage of finalising your order. We will contact you prior to dispatch if there has been any significant miscalculation.
If you are buying goods for an EEC VAT registered company you should put your registration number in the EEC VAT NUMBER field and our cart system should automatically detect and deduct UK VAT from your costs. It will be manually checked and if not authorised you will be contacted and any deductions will be revoked until a valid number has been provided. If the relevant number is provided at a later date any refund paid will be subject to a reasonable administration fee.
It is your responsibility to ensure any import licences are obtained before making your order with our company. Goods will be sent with the description 'indoor games' and use the company name 'Acelink' but your country's customs department may inspect and reclassify goods. Responsibility for goods sent overseas ends at the boundary of our premises.
'Delivery charge will be advised to you before goods are dispatched.'
These products are generally too big for the standard courier service and we will email you with costs for delivery and any crate recommendations.
Courier Service - During our many years of mail order experience we have found that Initial City Link have provided the most reliable service. We actually subsidize the full cost of this service so if goods are returned your refund will be given less the full delivery charges we incur.
Collections - You can make your own arrangements just add a note to the comments to notify us and we will cancel any delivery charges the cart system applies. An appointment will need to be agreed in advance if you would like to collect out of standard office .
Special Instructions - You can write any important messages to us in the COMMENTS section that is given on the second stage of the order completion process.
We will be happy to advise our courier of any additional delivery instructions like leave with neighbour / in garage etc. but note this is done entirely at your own risk if anything goes wrong.
However, some credit cards may provide insurance cover that might cover you for the rare occasion something goes wrong that we or the selected delivery agents do not cover.
Receiving goods - When receiving your order please check the packaging for signs of mistreatment and if there is any suspicion open the parcel and check contents for damage before signing the delivery receipt. If there is any damage to the contents refuse to accept goods and call our office immediately to deal promptly with the problem. If the courier will not wait for your examination sign goods DAMAGED to cover yourself for the worst when you open them after they have left.
We recommend this advise to all your mail order transactions to allow a claim against the potentially negligent delivery agent since otherwise all these company terms appear to lack any such good faith after you sign to accept the delivery in good faith. There is NO or VERY LITTLE good faith with these delivery companies so sign all your deliveries UNCHECKED and with any luck with more successful claims made against them for their negligence they will have to improve their treatment of all our goods that are in their care, custody and control! We have used several companies over the years and believe City link to be one of the best but even so this sound advise applies to them.
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