Returns Policy

We are very confident that you will be extremely satisfied with our products or service - so if there is any kind of problem please first contact us with your complaint for advice.

If you have changed your mind or do not like an item, then in accordance with Distance Selling Regulations you have the right within 7 working days (starting from the day after the receipt of the goods), to advise us in writing at the address provided below or by Email, that you wish to cancel or return your order.
We will refund your money within 30 days of such notification. We will endeavour to refund your money the same day as such goods are received and checked.

Contact us by telephone on 0870 87 12 007 if you require our advice.

Our Address

Important Information

• Customised goods are exempt from all refunds unless not fitting the ordered specification - wrong initials, wrong colour chip, wrong number etc. We will minimise this risk by always providing samples where possible and at least a proof to be approved by you prior to our undertaking any such personalised work.

• For your own peace of mind we strongly recommend obtaining suitable proof of dispatch and check insurance provisions for any valuable items.

• Note that depending on the circumstances of your return you may be responsible for return delivery costs. We reserve the right to charge a reasonable restocking fee and make necessary adjustments if goods are returned damaged so please take care with packaging your returns.

• When returning goods from outside the United Kingdom please make sure you clearly mark the box as returned goods.

This does not affect your statutory rights as a consumer.