Additional Security Checks
In order for Poker Shop to verify your identity as the legitimate cardholder and protect you from fraudulent activity, sometimes we will apply an additional security check to your order.
When is it applied?
Security checks are applied entirely at our own discretion.
If your order falls under one of the below categories, then it is likely that you will be subject to an additional security check:
- Alternate Delivery Locations with a high value.
- UK Non Mainland orders with a weight over 2kg.
- Orders outside of the United Kingdom.
Previous customers usually do not have to go through this procedure and anyone using the same card details for a new order should be exempt.
If you are a previous customer please remind us by selecting Previous Customer under Where did you hear about us?
It is also highly recommended that you leave a message in the Order Comments at step one of the order completion process stating that you are a previous customer and if possible noting your previous order references.
How it works
We will not release your order until your legitimacy has been verified.
If your order has been selected for a security check then we will initially send you an email with an explanation of what is required.
From your order total we will deduct a random amount of up to 0.99 GBP. This means that if your order was shown as 130.00 GBP the new total will be between 129.01 GBP and 129.99 GBP.
What do I need to do?
In order to retrieve the information that we require you will need to contact your bank. By passing their security checks they will release this information to you which will in turn verify your legitimacy to us.
You will be required to provide to us one of the following:
- The total amount debited from your account by us in GBP.
- The "Transaction Authorisation Code", a unique number assosciated with this transaction.
- The exact name of the company that has debited the funds from your account.
If you cannot obtain any of the above then you should retrieve as much information about this transaction as you can, in order to pass this on to us and help verify you are the legitimate cardholder.
Once we are happy with the information passed on to us we will then release your goods via your chosen delivery method.
