Delivery Services and Useful Information
Poker-Shop strongly encourages customers to carefully read through our Terms.
The standard packing and delivery charge is £7.00 for any UK mainland address. Orders are packed and dispatched from our warehouse every regular working day (Mon-Fri).
In most instances our web cart will correctly calculate the appropriate rate of delivery for you. We reserve the right to outright cancel your order or alter the delivery charges if the price quoted is inaccurate.
In some instances we may elect to use a different, time-appropriate service to the option that was selected.
All delivery service time frames given are estimated only. The "Priority Packing" option only guarantees that we will despatch from our location in a timely manner.
Deliveries to the United Kingdom
UK mainland deliveries are sent via Royal Mail for lightweight orders (starting at £4.00) or Parcelforce courier for a tracked service (£7.00 per 30kg; next working day delivery).
Non-UK mainland and Scottish highlands are handled the same as above but may incur a fuel surcharge and take an extra 1-2 days for delivery.
A Saturday delivery service is offered at a surcharge of £20.00.
We offer Airmail (non-tracked) for lightweight orders and a list of available couriers for a tracked service.
Tracked delivery to Western Europe starts from £15.00 and takes approximately 2-4 days and is usually sent by DHL.
Information regarding all tracked services
All tracked services will require a signature upon delivery. As such, we may be unable to follow guidelines such as 'please leave in our porch if no answer'. By providing an appropriate delivery address and delivery date/deadline we are able to despatch at an appropriate time to meet your needs.
If you require a delivery urgently, you should select the Priority Packing option whilst entering your details. This option prioritises any UK order placed before 1pm (UK) for same day dispatch (next day delivery) and adds an additional £5.00; all orders not marked so will be dispatched the following working day by the specified delivery method.
To avoid disappointment; if you are unsure, please contact us by telephone to confirm the status of the order for you - any required changes can then be made.
If you require specific delivery options (such as next day before 9am), you will be offered these alternatives before finalising your order with us. If you do not see what you require, please contact us by telephone to discuss your requirements.
If you require same day delivery, please contact us on +44 (0)1702 600 670 to discuss your requirements and any additional costs.
Alternate Delivery Locations
Deliveries to locations that are not the same as the given cardholder's address could be subject to additional security measures.
Deliveries within the United Kingdom
The majority of orders using a courier service will arrive the next regular working day between 09:00 and 17:30 unless otherwise stated.
We can offer before 09:00, before 12:00 (noon), or Saturday courier services if required; the alternative options are shown with the extra costs at the second step of the order completion process.
If delivery is unsuccessful after two attempts by courier or alternative arrangements are made within 5 working days you will be liable for any extra charges imposed by the courier for the failed delivery attempts or return of goods to our warehouse. If you would like to avoid such failures please add to the Order Comments on step one of the order completion process any special instructions that should help avoid any difficulties at the delivery address.
Outside the United Kingdom
When you place an order, our cart system will automatically calculate a quote for delivery at the 2nd stage of finalising your order - this is not absolute. We will contact you prior to dispatch if there has been any significant miscalculation.
We will advise you of all delivery costs before dispatching the goods. If products are too large for a standard courier service, we will contact you with costs and any crate recommendations.
If you are buying goods for an EEC VAT registered company you should put your registration number in the EEC Tax Number field and our cart system should automatically detect and deduct UK VAT from your costs. It will be manually checked and if not authorised you will be contacted and any deductions will be revoked until a valid number has been provided. If the relevant number is provided at a later date any refund paid will be subject to a reasonable administration fee.
It is your responsibility to ensure any import licences are obtained before making your order with our company. Goods will be sent with the description "Indoor Games" and use the company name "Acelink", however, your country's customs department may inspect and reclassify goods.
Responsibility for goods sent overseas ends at the boundary of our premises.
You can make your own arrangements to collect your order - simply add a note to the Order Comments in order to notify us of this.
We will cancel any delivery charges the cart system applies to your order.
An appointment will need to be agreed in advance if you would like to collect out of standard office (9am to 5pm, Mon-Fri).
You can write any important messages to us in the Order Comments section that is given on the second stage of the order completion process.
We will be happy to advise our courier of any additional delivery instructions like leave with neighbour / in garage etc. but note this is done entirely at your own risk if anything goes wrong.
However, some credit cards may provide insurance cover that might cover you for the rare occasion something goes wrong that we or the selected delivery agents do not cover.
When receiving your order please check the packaging for signs of mistreatment and if there is any suspicion open the parcel and check contents for damage before signing the delivery receipt. If there is any damage to the contents refuse to accept goods and call our office immediately to deal promptly with the problem.
If the courier will not wait for your examination, sign for the goods as DAMAGED in order to cover yourself for the worst when you open them after they have left.
You should always sign as 'Damaged' and not 'Unchecked' so as to avoid any potential dispute with a courier company over compensation that is claimed.
We recommend this advice to all of your mail order transactions to allow a claim against the potentially negligent delivery agent, since otherwise all these company terms appear to lack any such good faith after you sign to accept the delivery in good faith. There is NO or VERY LITTLE good faith with these delivery companies so sign all your deliveries DAMAGED and with any luck, with more successful claims made against them for their negligence they will have to improve their treatment of all our goods that are in their care, custody and control!
We have used several courier companies over the years and have selected those that appear to be the best, but even so, this sound advice also applies to them.
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