Terms and Important Information
Here you will find a concise summary of the most essential details you may need to know, together with links to further information. It is strongly recommended that all customers read the Delivery Information section for some helpful suggestions to avoid problems in this department.
Is subject to and shall be interpreted in accordance with the laws of England and the Parties hereby subject to the exclusive jurisdiction of the English Courts thereof.
Our goods are offered on an invitation to buy basis, not a right to sell. Whilst we accurately measure and weigh all items please allow a reasonable tolerance for rounding effects and varieties in our supply.
It is wholly the customer responsibility to ensure that the goods they purchase from us for delivery to countries outside the EEC have any special licences or permission required for receiving gambling products in a country that outlaws gaming.
The responsibility for any loss arising from customs seizure of prohibited items to that country is entirely with the customer, but we will endeavour to provide suitable description of the goods to try and avoid highlighting the gambling possibilities.
The quantities shown indicate what we should presently have stored in our . Some larger items are stored at alternative storage sites within 20 minutes drive of our main location. Stock may sometimes be incorrect, therefore we will make efforts to substitute items for an equivalent where appropriate, or discuss the available options with the customer.
We will endeavour to get your order ready for collection by our chosen courier service by the end of the next working day. Please include any special delivery instructions in the Order Comments box whilst entering your details.
More detailed information can be found on our page.
If you require a delivery urgently, you should select the Priority Packing option whilst entering your details. This option prioritises any UK order placed before 1pm (UK) for same day dispatch (next day delivery) and adds an additional £5.00; all orders not marked so will be dispatched the following working day by the specified delivery method.
To avoid disappointment; if you are unsure, please contact us by telephone to confirm the status of the order for you - any required changes can then be made.
If you require specific delivery options (such as next day before 9am), you will be offered these alternatives before finalising your order with us. If you do not see what you require, please contact us by telephone to discuss your requirements.
If you require same day delivery, please contact us on +44 (0)1702 813037 to discuss your requirements and any additional costs.
Additional Security Checks
To protect you from fraud we may perform additional security checks where specific circumstances are met or where we feel that a security check is required.
- Alternate Delivery Locations with a high value.
- UK Non Mainland orders with a weight over 2kg.
- Orders outside of the United Kingdom.
If your order falls within one of the above categories, it may be subject to a simple security check; this will verify to us that you are the cardholder. We will inform you if your order needs to go through this process.
Please contact on +44 (0)1702 813037 (National rate) to discuss any matter related to this site's products that you are unsure about.
For more information please review our page.
We will only record the details necessary for the completion of your order. We will never share or pass this information with any third party.
For more information please review our .
Returns and Cancellations
We are very confident that you will be extremely satisfied with our products and service, but just in case you are not, we recommend you view our to learn about our procedures and advise for such unusual occasions.
Visa, Mastercard, Delta, Switch, Solo, Electron, Cheque / Bankers draft or Postal orders in pounds sterling drawn on an U.K. bank. You can also transfer funds directly to our U.K. bank account. When paying by credit card if your card payment fails the standard clearance procedures we will add a random amount between 1 and 99p that will form part of an alternative security procedure to verify you as the genuine card holder. This most frequently occurs to card holders outside the UK or if the cardholder address is different to the delivery address.
When you place an order using the Poker-Shop shopping cart, your personal details are protected by a 128 bit SSL (Secure Socket Layer) enabled server (encryption facilities provided by Comodo).
Acelink Communications Limited
You can verify our certificate by visiting the Comodo ID Authority website and searching for www.poker-shop.co.uk. We also provide you with a visible "Point to Verify ™" utility, as provided by Comodo, in order to assure you that your details are protected.
Depending on the type of browser that you are using there should be an indication of the secure connection on your screen. In most cases it is a small padlock at the bottom right of your browser, or to the right of the address bar. In some instances, usually depending on the browser settings that you have selected, you will receive dialogue message boxes warning you of the type of connection that you are changing to.
You should also notice the address of the page will have a new protocol: HTTPS instead of HTTP.
If you would like any further details please do not hesitate to contact the person responsible for security at our site:
1 Tintern Mews,
Westcliff-on-Sea, SS0 9QJ.
Your statutory rights as a consumer are not affected by any of our terms.